FAQ
Payments
Q. How can I confirm that my order has been successfully placed?
Once you've placed your order for our designer dresses, you'll receive an acknowledgment email from us confirming that we've received your order. Please be aware that we'll only proceed with shipping once your credit card payment has been approved and we've verified your billing and delivery address.
Q. Is the security of my payment ensured?
Our e-commerce website is fortified with robust security measures, ensuring the protection of your personal information.
Q. What payment methods are supported?
We support payments via MasterCard and Visa Card.
Q. How can I place an order?
Simply browse through our products, select the items you desire, and add them to your shopping cart. Once you're ready, proceed to the checkout where you can review your order details and make your payment.
Q. Am I able to amend or cancel my order?
Unfortunately, we are unable to cancel an order once it has been placed. This policy is in place to ensure efficient order processing. We recommend reviewing your order carefully before finalizing it.
Q. What should I do if I receive the wrong order?
We regret to inform you that we do not offer exchanges based on customer preference as all outfits are made to order for our valued customers.
However, in the rare event that you receive a defective or incorrect item, we will be happy to facilitate an exchange provided that the purchased goods remain unused and undamaged.
Q. Do you impose any charges for order cancellations?
We do not charge any fee for order cancellations.
Q. How can I file a complaint regarding incorrect orders?
If you receive the wrong orders, please feel free to contact us via WhatsApp.
Q. Why is it necessary to provide personal information?
It is necessary because we want to keep you updated about your order status.
Shipping
Q. When can I expect my order to be processed?
Your order processing time is estimated at 10 - 12 weeks, excluding weekends and public holidays. Please be aware that this timeline is based on Pakistan Time (PST/GMT +5 hours).
Q. What is the expected delivery time for my order?
For nationwide deliveries, your order should reach you within approximately 5-7 business days once it's ready. As for international deliveries, the timeframe is determined by our logistics partners and affiliates.
Q. Is shipping available worldwide?
Yes, we offer worldwide shipping.
Q. Are delivery charges separate from or included in the prices?
Delivery charges are not included in the prices.